Returns and refunds

Need help with an order?

Contact Savermine on WhatsApp. Have your order number ready and explain what happened. Keep your guest order link private and never send a card PIN, password or one-time payment code.

Cancel before collection

We automatically accept cancellation requests for all paid orders that have not been collected. Contact us with your order number to request cancellation.

Our team confirms your cancellation and arranges a full-order refund. Acceptance of your cancellation does not mean that the refund has already completed.

When we initiate a refund, collection of that order is put on hold. We confirm the refund status after Paystack verifies processing. Payment-provider or bank processing can take additional time.

For a verified full refund, the requested amount includes the verified amount you paid, including the actual Paystack payment fee. We do not promise a fixed date when your bank will make the funds available.

If the payment provider needs bank information to complete a refund, we will explain the required next step. Never send passwords, PINs or one-time codes.

Missing or damaged items

Report missing or damaged items promptly, with your order number and a description of the issue. We review each report and may ask for relevant information or photos to understand what happened.

After review, we will agree the appropriate remedy and any return arrangements with you. Contact us before returning goods to a pickup point.

Updates and your rights

Your order page shows the current order and refund status. Contact us if a status is unclear. This policy does not limit rights available under applicable law.

Contact the operator

Collective Household Commerce Limited

Plot 163 Ahocol Oganiru Housing Estate Awka, Anambra State

Use our WhatsApp channel for order support, cancellation and privacy requests.