Terms of service

Using Savermine

Savermine is operated by Collective Household Commerce Limited. We combine household orders for everyday essentials and arrange collection at selected pickup points. Contact us if you need help before ordering.

Packages and availability

Each purchasable option identifies a particular product, brand where applicable, and package size. Basket quantities count complete selected packages. Review the contents before ordering. Product groups organize options; choosing another brand does not replace a product already in your basket.

Ordering is available only during an eligible buying round and at the pickup points offered for it. An information page about a city or product does not guarantee that ordering is currently open. Review the round’s cutoff and collection date shown in the shopping flow.

Prices and payment

The displayed pickup price covers the selected package, transport to the chosen pickup point and handling. Paystack adds its payment fee at hosted checkout. Review the payment total before paying. The round’s minimum applies to the pickup-inclusive basket subtotal. Prices and availability can differ between pickup points and rounds; published prices remain fixed for an open round.

Before payment, retail comparisons show savings before the Paystack fee. Paid-order net savings use the saved retail benchmarks and verified amount paid, including the actual payment fee. Comparisons require complete benchmarks, and savings are not guaranteed. An unavailable comparison is not a promise of a saving.

Creating a checkout or receiving a payment reference does not confirm payment. Savermine confirms payment after server verification. If payment needs review, the order page explains its status. Contact us rather than making an additional payment when the result is unclear.

Collection and order information

Provide accurate contact details and review your selected pickup point. Use your order page for the saved order information, collection date and status updates. Keep its private link secure. Contact us if you cannot collect as arranged or if any pickup information is unclear.

Problems, cancellations and refunds

We automatically accept cancellation requests for all paid orders that have not been collected. Contact us with your order number. Our team initiates the full refund and confirms its progress; cancellation acceptance is not confirmation that money has already been refunded.

Missing or damaged items are reviewed individually under our Returns and refunds policy. Provider-confirmed refund status is shown on the order page. These terms do not remove rights available under applicable law.

Privacy and changes

Our Privacy notice explains the use of checkout, payment and support information. We may update public explanations and policies as the service changes. Your saved order information remains the record of the products, amounts and pickup arrangement accepted for that purchase.

Contact the operator

Collective Household Commerce Limited

Plot 163 Ahocol Oganiru Housing Estate Awka, Anambra State

Use our WhatsApp channel for order support, cancellation and privacy requests.